Refund policy

Refund Policy of Trendcious

At Trendcious, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that sometimes things don’t go as planned. If you’re not entirely happy with your order, we’re here to help. Please review our refund policy below to understand how we handle returns and refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition with all tags attached.

  • The request for a refund must be made within 14 days of the delivery date.

  • Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

For hygiene and safety reasons, the following items are non-refundable:

  • Underwear, swimwear, and socks (unless faulty).

  • Items marked as "Final Sale" or purchased during clearance events.

3. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact Us: Email our customer support team at support@trendcious.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your request is approved, we’ll provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).

  3. Ship the Item: Pack the item securely in its original packaging and include the RAN on the package. Ship it to the address provided in the return instructions.

4. Refund Processing

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 14 business days, and a credit will be applied to your original payment method.

  • Please note that shipping costs are non-refundable unless the return is due to a fault on our part (e.g., wrong item shipped or defective product).

5. Exchanges

If you need to exchange an item for a different size or color, please contact us at support@trendcious.com. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@trendcious.com with photos of the product and packaging. We will either replace the item or issue a full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within 14 business days after approval, please:

  • Check your bank account or credit card statement.

  • Contact your payment provider, as processing times may vary.

  • If the issue persists, contact us at support@trendcious.com for assistance.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping service to ensure your return is received.

9. Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded unless they are faulty.

10. Contact Us

If you have any questions about our refund policy, please contact us at:

Thank you for shopping with Trendcious. We appreciate your trust in us and trendcious are committed to providing you with the best shopping experience possible.

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